Returns Policy

We want your Dalzells Wedding Gift List experience to be as enjoyable as possible, right through to the gifts you receive. If something isn’t quite right, our team is here to help. Below you’ll find everything you need to know about returns and exchanges — from changing your mind and dealing with damaged or faulty items, to exchanging wedding gifts and arranging a return or collection. Whatever the situation, we’ll make the process as straightforward as possible and guide you every step of the way.

Returns & Exchanges

We want you to be delighted with the gifts you receive from your Dalzells Wedding Gift List. If something isn’t quite right, our team is here to help and will make the returns or exchange process as straightforward as possible.

Changed Your Mind?

If a gift needs to be returned or exchanged, please contact our team as soon as possible. Items should be unused, in their original condition and, where applicable, in their original packaging. Returns and exchanges are subject to our current Terms & Conditions and your statutory rights.

Damaged or Faulty Items

If an item arrives damaged or develops a fault, please let us know as soon as possible. We’ll advise you on the next steps and, where appropriate, arrange a repair, replacement or other resolution in accordance with your statutory rights and any applicable manufacturer’s warranty.

Wedding Gift Exchanges

We understand that wedding gifts are a little different from everyday purchases. If you receive something that isn’t quite right for your home, speak to our team and we’ll explain the options available and do our best to help.

Need to Arrange a Return?

Please call our team on 028 3755 1260 and we’ll advise you on the return or collection process. Collection charges may apply in some circumstances

For full details, please see our Terms & Conditions.

Michael

1 week ago

Been up to the shop a couple of times. Great range of appliances for the whole house. Really helpful staff. Phoned to make an inquiry and came back to me quickly. Robin from the kitchen and stove department really helpful in particular.

Plumber Maynooth

2 weeks ago

Friendly staff. Good value.

Megan

4 weeks ago

Outstanding value on Kitchen Appliances, Stoves and TVs. They must have 50 Range Cookers on show…. Team are soo experienced and give great advice. Free delivery too.

E McCullough

2 months ago

Kathryn was very knowledgeable and helpful when choosing an electric bed. She was able to answer all of our questions. They have a huge range of stock and brands! We were looking for a quick turnaround and Dalzells were able to accommodate us within 4 days. Would highly recommend them for a friendly and knowledgeable experience! Will definitely be back!

Sara Browning

Fantastic service, speedy and clean delivery. Manoeuvred well into tricky spaces and constantly checked as customer, everything was ok. Great! Definitely buy appliances here again.

John Cochrane

Kirin Hill

4 months ago

Great service friendly staff quality washing machine puchase best price bettered other suppliers on price and free fast on time delivery! I Highly recommend this family local business

Maureen Mc Ardle

friendly and helpful staff when you are buying but when there is a problem they are rude and unprofessional no fridge for almost 3 weeks, I rang them to tell them I need a repair within a 2-year warranty they told me I had to contact the manufacturers myself. But when I ring the consumer helpline I was told my contract was with dalziels not the manufacturers when I said this to dalzells they told me that was wrong 18 days after my first call they eventually learnt me a fridge I would not recommend buying from them as they are rude and unprofessional

Denise

6 months ago

A huge thank you to delivery driver Nigel, he arrived to deliver 2 fridges and a freezer to our new business not knowing they had to be taken up a flight of awkward stairs, went above and beyond call of duty… Thanks Nigel

Heather Simpson

A great range of Electrical Goods & Beds at Dalzells which we recently purchased. Customer Service & Delivery Service excellent.

Peigi Whelan

7 months ago

I've had a great experience of Dalzells- bought a King Koil mattress recently which was delivered to me in Dublin at a very good price. It is lovely to sleep on! Thanks in particular to Kathryn for answering my many questions. I would happily recommend Dalzells!